Customer support

Contact The Spoodoire

Got a question about an order, a spider, delivery, availability, or something with more legs than expected? You’re in the right place.

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The Spoodoire

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Follow The Spoodoire for stock updates, species features, care guide nonsense, and the occasional spider being more photogenic than any of us.

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Helpful details

Please include your order number, the name used at checkout, and what you need us to check.

Include your order number, delivery date, tracking details, and clear photos if the enquiry relates to livestock arrival.

Tell us the species, lifestage, enclosure setup, temperature, humidity and what has changed recently.

Let us know the species and lifestage you are after. We cannot magic spiders into existence, but we can point you in the right direction.

Tell us whether the issue concerns My Spoodoire, collection valuation, Find Your Tarantula or the Mature Male Exchange, and include the page address.

Choose the privacy category for questions or requests about your information. Please do not send passwords or payment-card details.

Send the page URL, what happened, your device/browser, and a screenshot if you have one.

Service area

We’re UK based and currently operate online. For live animal welfare reasons, collections or visits are by prior arrangement only where available.