Privacy Policy
Last Updated: May 2026
Introduction
The Spoodoire ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, create an account, or otherwise interact with us.
By using our website, you agree to the practices described in this Privacy Policy.
1. Who We Are
The Spoodoire operates the website:
For the purposes of UK data protection law, The Spoodoire is the Data Controller responsible for your personal data.
For privacy-related enquiries, please contact:
Email: [email protected]
Website: https://spoodoire.uk
2. Information We Collect
We may collect the following categories of personal information:
Information You Provide
When placing an order, creating an account, entering a competition, or contacting us, we may collect:
Name
Billing address
Delivery address
Email address
Telephone number
Username and password
Order details
Competition entries
Customer service communications
Payment Information
We do not store payment card details on our servers.
Payments are processed securely by third-party payment providers such as:
Stripe
PayPal
Klarna (if offered)
Other authorised payment processors
These providers process payment information according to their own privacy policies.
Technical Information
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device information
Operating system
Referral website
Pages visited
Time spent on pages
Date and time of visits
Cookies and Tracking Technologies
We use cookies and similar technologies to:
Remember shopping cart contents
Remember login sessions
Improve website functionality
Analyse website traffic
Measure advertising performance
Improve customer experience
Further information is available in our Cookie Policy.
3. How We Use Your Information
We use personal information to:
Process and fulfil orders
Deliver products and live animals
Verify customer accounts
Provide customer support
Manage competitions and promotions
Send order confirmations and updates
Prevent fraud and abuse
Improve our website and services
Comply with legal obligations
Where you have given consent, we may also use your information to send marketing communications.
4. Legal Bases for Processing
Under UK GDPR, we process personal data under one or more of the following lawful bases:
Contract
To fulfil orders and provide requested services.
Legal Obligation
To comply with tax, accounting, consumer protection, and other legal requirements.
Legitimate Interests
To operate and improve our business, prevent fraud, and provide customer support.
Consent
For marketing emails and certain cookies where consent is required.
You may withdraw consent at any time.
5. Sharing Your Information
We may share information with trusted third parties where necessary to operate our business.
These may include:
Payment Providers
Stripe
PayPal
Klarna
Other payment processors
Delivery Providers
Royal Mail
Royal Mail Click & Drop
Courier services used for fulfilment
Website Service Providers
Hosting providers
Website maintenance providers
Security providers
Backup providers
Marketing Providers
Email marketing services
Analytics providers
Legal Authorities
Where required by law or to protect our legal rights.
We do not sell your personal information to third parties.
6. Marketing Communications
If you opt in to receive marketing communications, we may send:
Newsletters
Product updates
Promotions
Competition announcements
Care guides and educational content
You can unsubscribe at any time by:
Clicking the unsubscribe link in emails
Contacting us directly
We will stop sending marketing communications once your request is processed.
7. Data Retention
We retain personal information only for as long as necessary.
Typical retention periods include:
| Data Type | Retention Period |
|---|---|
| Customer Orders | 6 years minimum |
| Tax Records | 6 years minimum |
| Customer Enquiries | Up to 3 years |
| Marketing Consent Records | Until consent withdrawn |
| Website Analytics Data | Up to 26 months |
Retention periods may be extended where required by law.
8. Security
We take appropriate technical and organisational measures to protect personal data, including:
SSL encryption
Secure hosting
Password protection
Security monitoring
Restricted staff access
However, no internet transmission can be guaranteed to be completely secure.
9. Your Rights
Under UK GDPR, you have the right to:
Access
Request a copy of your personal data.
Rectification
Request correction of inaccurate information.
Erasure
Request deletion of your information in certain circumstances.
Restriction
Request limitation of processing.
Data Portability
Receive your information in a portable format where applicable.
Objection
Object to certain forms of processing.
Withdraw Consent
Withdraw consent at any time where processing relies on consent.
To exercise any of these rights, please contact us.
10. International Transfers
Where service providers process data outside the United Kingdom, we ensure appropriate safeguards are in place as required by UK GDPR.
These safeguards may include:
UK International Data Transfer Agreements
Adequacy Regulations
Approved contractual clauses
11. Children's Privacy
Our website and services are not directed at children under 13 years of age.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate consent, we will take steps to delete it.
12. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can attempt to resolve the issue.
You also have the right to lodge a complaint with:
Information Commissioner's Office (ICO)
Website: https://ico.org.uk
Telephone: 0303 123 1113
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page and will take effect immediately upon publication.
14. Contact Us
For questions about this Privacy Policy or your personal data, please contact:
The Spoodoire
Website: https://spoodoire.uk
Email: [email protected]
Contact Form: Available through our website on the left side or through the Chat buton bottom right.
Additional Privacy Policy Provisions
WooCommerce Customer Accounts
Our website is powered by WooCommerce.
When you create an account or place an order, WooCommerce stores information including:
Name
Billing address
Shipping address
Email address
Telephone number
Order history
Account preferences
This information is used to process orders, provide customer support, maintain account functionality, and comply with legal obligations.
Customer account information remains accessible to you through your account dashboard and may be retained for accounting, tax, and legal compliance purposes.
Mailchimp Email Marketing
If you subscribe to our newsletter, enter a promotion, or otherwise consent to receive marketing communications, your information may be stored and processed by Mailchimp.
Mailchimp may collect information relating to:
Email delivery
Email opens
Link clicks
Subscription preferences
This information helps us improve our communications and provide content relevant to our customers.
You may unsubscribe from marketing communications at any time using the unsubscribe link contained within our emails.
Mailchimp's privacy information can be found at:
https://mailchimp.com/legal/privacy/
Google Analytics 4
We use Google Analytics 4 (GA4) to understand how visitors use our website.
Google Analytics may collect information including:
Device type
Browser type
Approximate geographic location
Pages visited
Session duration
Traffic sources
Website interactions
Google Analytics uses cookies and similar technologies to generate statistical reports about website activity.
The information collected is generally aggregated and does not directly identify individual visitors.
Further information regarding Google's privacy practices can be found at:
https://policies.google.com/privacy
You may opt out of Google Analytics tracking through your browser settings or Google's opt-out tools.
Cloudflare
We use Cloudflare as a website security, content delivery, and performance optimisation service.
Cloudflare may process:
IP addresses
Browser information
Device information
Security logs
Website request information
This processing helps us:
Protect against malicious traffic
Improve website performance
Prevent fraud and abuse
Enhance website reliability and availability
Cloudflare acts as a data processor and may process data on our behalf in accordance with applicable data protection laws.
Further information can be found at:
https://www.cloudflare.com/privacypolicy/
Competitions, Raffles and Giveaways
From time to time, The Spoodoire may operate competitions, raffles, prize draws, giveaways, or promotional events.
When entering these activities, we may collect:
Name
Email address
Account information
Order information
Entry details
Communication records relating to the promotion
We use this information to:
Verify eligibility
Administer entries
Select and notify winners
Prevent fraudulent entries
Comply with legal obligations
Where required by law, winner information may be retained to demonstrate that prizes have been awarded fairly.
Competition, raffle, and giveaway entry information may be retained for up to six years for auditing and legal compliance purposes.
Participation in promotional activities may be subject to separate promotional terms and conditions.
Registered Customer Promotions
Certain raffles, giveaways, competitions, discounts, or promotions may be restricted to registered customers of The Spoodoire.
Where promotions are limited to account holders, we may use account information to verify eligibility and prevent duplicate or fraudulent entries.
We may also analyse purchasing and participation data to administer promotions fairly and improve future events.
Fraud Prevention
To protect our customers, animals, and business operations, we may use personal information to:
Detect fraudulent transactions
Prevent abuse of competitions or giveaways
Identify duplicate entries
Verify customer identities
Protect website security
Where necessary, information may be shared with payment providers, fraud prevention services, delivery providers, or law enforcement agencies.
Automated Decision Making
The Spoodoire does not make decisions that produce legal or similarly significant effects based solely on automated processing of personal data.
Any decisions relating to competition eligibility, account restrictions, customer support, or order reviews involve human oversight.
