Shipping & Live Arrival (DOA) Policy

At The Spoodoire, the safety and wellbeing of our tarantulas always comes first. Every spider is packed with care using secure containers, insulation when needed, and appropriate ventilation to help ensure safe travel.

Shipping Information

• We currently ship within the UK only.
• Live animals are shipped using approved next-day delivery services where possible.
• Orders are usually dispatched Monday–Wednesday to avoid weekend delays.
• We may delay shipping during periods of extreme hot or cold weather for animal welfare reasons.
• Customers will receive tracking details once their order has been dispatched.

Please ensure somebody is available to receive the parcel on the first delivery attempt.

Live Arrival Guarantee (DOA Policy)

We offer a Live Arrival Guarantee on all tarantulas provided the following conditions are met:

To qualify for a DOA claim:

• The parcel must be accepted on the first delivery attempt.
• We must be contacted within 1 hour of delivery confirmation.
• Clear photographs/videos of the unopened container and specimen must be provided.
• The tarantula must remain in its original packaging until reviewed.

If a DOA is confirmed, we will offer either:

• A replacement specimen (where available), or
• Store credit equal to the value of the animal.

Shipping costs are non-refundable.

Situations not covered by the guarantee

The Live Arrival Guarantee does not cover:

• Incorrect shipping information provided by the customer
• Delayed collection or missed deliveries
• Parcels redirected or left in unsafe locations
• Issues caused by extreme weather after delivery
• Stress-related behaviour, moulting, or temporary lethargy following transit
• Unsuitable temperatures.

Please allow your tarantula time to settle after arrival. Many spiders may remain motionless or defensive immediately after shipping, which is completely normal.

Weather Delays

We reserve the right to postpone shipping if temperatures are considered unsafe for transport. We would rather delay a parcel than risk the health of the animal.

Questions?

If you have any concerns about your order, packaging, or new eight-legged roommate, feel free to contact us and we’ll always do our best to help.